Book Brief: Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen

conversations black and white

Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen 2000, Penguin Books The Idea The hardest conversations are typically the most important ones (and the easiest to screw up). Thankfully, three smart souls from the Harvard Negotiation project have hooked us up with this gem, a book that helps us navigate the challenging meta-conversations that underlie any hairy discussion and become better communicators. […]